Terms of service
Last updated: 10 August 2026
These Terms & Conditions govern your use of the ACHIVA website and purchases made through our online store.
By accessing our website, placing an order, or purchasing a product from ACHIVA, you agree to these Terms & Conditions, subject always to any mandatory rights available to you under applicable consumer law.
1. About ACHIVA
This online store is operated by ACHIVA.
Contact details
ACHIVA
The Netherlands
Email: hello@getachiva.com
Where required by law, our applicable business registration, VAT, and other statutory company information will be displayed on the website or provided before purchase.
2. Scope of These Terms
These Terms apply to:
- your use of the ACHIVA website;
- orders placed through our online store;
- purchases of ACHIVA products; and
- communications relating to those purchases.
Additional policies, including our Privacy Policy, Shipping & Delivery Policy, and Return & Refund Policy, form part of the terms governing your use of our store where applicable.
If there is a conflict between these Terms and a mandatory provision of applicable consumer law, the mandatory legal provision will prevail.
3. Eligibility to Purchase
You may only place an order if you are legally capable of entering into a binding contract.
By placing an order, you confirm that the information you provide is accurate and complete.
You must not use our products, services, or website for unlawful or fraudulent purposes.
4. Product Information
We aim to provide accurate descriptions, images, ingredients, quantities, usage information, and other relevant product details.
Product packaging, colors, appearance, or presentation may occasionally differ slightly from images displayed on the website because of photography, screen settings, packaging updates, manufacturing variations, or other reasonable factors.
Any such variation does not affect your statutory rights where a product does not conform to the contract.
Please read all product labels, ingredient information, instructions, warnings, and usage directions before using a product.
5. Health and Wellness Information
Information provided on the ACHIVA website is intended for general informational purposes and is not a substitute for professional medical advice, diagnosis, or treatment.
Supplements and skincare products may affect individuals differently.
If you have a medical condition, are pregnant or breastfeeding, take medication, have known allergies or sensitivities, or are unsure whether a product is appropriate for you, seek advice from an appropriately qualified healthcare professional before use.
Always follow the directions and warnings supplied with the product.
Nothing in these Terms excludes liability that cannot lawfully be excluded.
6. Orders
When you place an order, you are making an offer to purchase the products in your cart.
After submitting your order, you may receive an automatic confirmation acknowledging that we have received it.
We may reject or cancel an order where reasonably necessary, including where:
- a product is unavailable;
- payment cannot be authorized;
- incorrect pricing or product information has been displayed;
- we reasonably suspect fraud or misuse;
- delivery to the selected destination is unavailable; or
- accepting the order would breach applicable law.
If we cancel an order after payment has been taken, we will refund the relevant amount.
7. Prices
Prices displayed on the website are shown in the applicable currency and include taxes where required.
Shipping charges and any other applicable costs will be disclosed before you complete your purchase.
You will not be required to pay additional charges that were not properly disclosed to you before purchase. EU consumer rules require traders to disclose the total price and applicable delivery or additional charges before the contract is concluded.
We may change prices at any time, but changes will not affect an order that has already been accepted, except where correction is permitted by law.
8. Pricing Errors
We take reasonable care to ensure prices are accurate.
If an obvious pricing error occurs, we may contact you before fulfilment and offer you the opportunity to proceed at the correct price or cancel the order.
Nothing in this clause limits rights you may have under applicable consumer law.
9. Payment
Available payment methods are displayed during checkout.
By submitting payment details, you confirm that you are authorized to use the selected payment method.
Payment may be processed by third-party payment providers, subject to their own applicable terms and privacy practices.
We do not guarantee that every payment method will be available in every country or for every order.
10. Formation of the Contract
A purchase contract is formed when we accept your order in accordance with the checkout process and applicable law.
You will receive confirmation of your purchase in a form that can be stored, such as email or another durable electronic format where required. EU rules require written confirmation for distance purchases.
11. Shipping and Delivery
Shipping destinations, delivery options, estimated delivery times, and charges are explained in our Shipping & Delivery Policy and displayed where applicable during checkout.
Customers must provide a complete and accurate delivery address.
Risk in goods remains with ACHIVA until the goods are delivered to you or a person you designate, where required by applicable consumer law.
12. Right of Withdrawal
Consumers in the European Union and European Economic Area generally have a legal right to withdraw from an online purchase within 14 days after receiving the goods, without providing a reason, subject to applicable exceptions.
Details about how to exercise this right, return costs, refunds, and relevant exceptions are set out in our Return & Refund Policy.
Nothing in these Terms limits your statutory withdrawal rights.
13. Returns and Refunds
Returns and refunds are governed by our Return & Refund Policy.
Where a valid statutory withdrawal applies, reimbursements will be handled in accordance with applicable law.
Under EU distance-selling rules, reimbursement is generally required within 14 days after notice of withdrawal, although reimbursement may be withheld until the goods are returned or evidence of return is provided.
14. Defective or Non-Conforming Products
Products must conform to the contract and applicable consumer law.
If a product is faulty, damaged, or does not correspond to what was agreed, contact us at hello@getachiva.com.
Your statutory legal guarantee rights are separate from any voluntary return policy we may offer.
EU consumer rules provide a minimum two-year legal guarantee for goods that are faulty or do not conform to what was advertised, subject to applicable national rules.
15. Product Availability
All products are subject to availability.
Adding a product to your cart does not reserve it.
If a product becomes unavailable after you place an order, we may cancel the affected item and refund any amount paid for it.
16. Promotions and Discount Codes
From time to time, ACHIVA may offer discounts, promotions, bundles, or promotional codes.
Unless stated otherwise:
- promotional offers cannot be exchanged for cash;
- promotional codes may have an expiry date;
- eligibility conditions may apply;
- promotions may not be combined where expressly stated; and
- offers may be withdrawn or changed for future purchases.
Any promotion already validly applied to an accepted order will be honored according to its stated terms, subject to applicable law.
17. Intellectual Property
The ACHIVA name, branding, logos, product designs, graphics, photographs, website content, text, and other materials are owned by or licensed to ACHIVA unless otherwise stated.
You may access the website for your personal, non-commercial use.
You may not reproduce, distribute, modify, sell, exploit, or use ACHIVA intellectual property for commercial purposes without prior written permission.
18. User Content and Reviews
If you voluntarily submit a review, photograph, testimonial, comment, or other content to ACHIVA, you confirm that:
- the content reflects your genuine experience;
- you have the right to submit it;
- it does not infringe another person’s rights; and
- it is not unlawful, abusive, misleading, or fraudulent.
We may moderate or remove content where reasonably necessary.
We will not knowingly present fabricated reviews as genuine customer reviews.
19. Prohibited Use
You must not use our website:
- for unlawful or fraudulent activity;
- to interfere with website security or functionality;
- to upload malicious software;
- to obtain unauthorized access to systems or information;
- to infringe intellectual property or privacy rights; or
- to submit false, misleading, or fraudulent information.
20. Third-Party Services
Our website may use or link to third-party services, including payment processors, delivery providers, analytics providers, social networks, and Shopify services.
ACHIVA is not responsible for the independent content or practices of third-party websites or services, except where applicable law provides otherwise.
Use of third-party services may also be subject to their terms and privacy policies.
21. Website Availability
We aim to keep the website available and functioning properly but do not guarantee uninterrupted or error-free access at all times.
We may temporarily suspend or modify parts of the website for maintenance, security, updates, or other legitimate reasons.
This does not affect contracts already entered into or mandatory consumer rights.
22. Limitation of Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability arising from mandatory consumer protection rules.
To the extent permitted by law, ACHIVA is not responsible for losses that:
- were not reasonably foreseeable at the time the contract was made;
- arise from improper use of a product contrary to its instructions or warnings;
- result from information you provided incorrectly; or
- arise from circumstances outside our reasonable control.
If you are purchasing as a consumer, these Terms do not exclude or reduce any remedies or protections that applicable consumer law gives you.
23. Personal Data
We process personal data in accordance with our Privacy Policy and applicable data-protection law.
Please review our Privacy Policy for information about what data we collect, why we process it, how long it may be retained, and your rights.
24. Complaints
If you have a complaint about an order, product, or our service, contact:
hello@getachiva.com
Please include your order number and enough information for us to investigate the issue.
We will aim to respond within a reasonable period.
25. Governing Law
These Terms are governed by the laws of the Netherlands, subject to any mandatory consumer protections applicable in the country where you habitually reside.
Nothing in this clause deprives an EU or EEA consumer of mandatory protections provided by the law that applies to them.
26. Disputes
We encourage customers to contact us first so we can try to resolve any dispute directly.
Consumers may also have access to courts or alternative dispute-resolution mechanisms provided under applicable national or EU law.
Information about any dispute-resolution mechanism that we are legally required to participate in will be provided where applicable.
27. Changes to These Terms
We may update these Terms from time to time to reflect changes in our business, services, website, or legal obligations.
Changes will apply from the date the updated Terms are published and will not retroactively alter a contract already concluded unless permitted by law.
28. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
29. Contact
Questions about these Terms & Conditions can be sent to:
ACHIVA
The Netherlands
hello@getachiva.com