Contact information
Need help with an order, product, return, or general question? Our team is here to help.
ACHIVA
Email: hello@getachiva.com
Customer Support
For questions regarding:
- Orders and delivery
- Returns and refunds
- ACHIVA Focus
- ACHIVA Glow
- Product information
- Damaged or incorrect orders
- Privacy requests
- General customer service
please contact us at hello@getachiva.com.
When contacting us about an existing order, please include your order number and the email address used when placing the order so we can assist you more efficiently.
Response Times
We aim to respond to customer inquiries as soon as reasonably possible during normal business days.
Messages received during weekends or public holidays may be answered on the following business day.
Returns
Before returning a product, please review our Return & Refund Policy and contact us for the appropriate return instructions.
Please do not send a return without following the return instructions provided by ACHIVA.
Privacy Requests
If you would like to exercise a privacy or data-protection right, including requesting access to, correction of, or deletion of your personal information, contact:
Please write “Privacy Request” in the subject line where possible.
Complaints
If you are dissatisfied with an order or our service, please contact us at hello@getachiva.com and provide sufficient information for us to investigate your complaint.
We will work to address your request in accordance with applicable consumer law.
Business Information
ACHIVA
The Netherlands
Email: hello@getachiva.com