Shipping policy
Last updated: 10 August 2026
This Shipping & Delivery Policy explains how ACHIVA processes and delivers orders placed through our online store.
Contact
ACHIVA
The Netherlands
Email: hello@getachiva.com
Order Processing
Orders are processed after payment has been successfully received and confirmed.
Processing times may vary depending on order volume, weekends, public holidays, product availability, and fulfilment circumstances.
Once your order has been dispatched, you may receive a shipping confirmation email containing tracking information where tracking is available.
Shipping Destinations
ACHIVA ships only to destinations shown as available during checkout.
Available countries, shipping methods, and delivery charges may vary depending on your delivery address. If a destination cannot be selected during checkout, we currently do not offer delivery to that location.
Shipping Costs
Applicable shipping costs are displayed during checkout before you complete your purchase.
Shipping charges may differ depending on the destination, order size, weight, shipping method, and carrier.
Any optional expedited or premium delivery service will only be charged when you actively select that option.
Estimated Delivery Times
Any delivery estimate displayed on our website, product pages, checkout, order confirmation, or shipping confirmation is an estimate unless we expressly state that a specific delivery date is guaranteed.
Delivery times may be affected by carrier delays, customs processing, severe weather, public holidays, peak shopping periods, strikes, incorrect address information, or other circumstances outside our reasonable control.
Under applicable EU consumer law, unless a different delivery period has been agreed with you, goods must generally be delivered without undue delay and no later than 30 days after the contract is concluded.
Tracking
Where tracking is available, tracking details will normally be provided after your order has been dispatched.
Please allow some time after receiving a shipping confirmation for the carrier’s tracking system to update.
A tracking status showing little or no movement for a short period does not necessarily mean the parcel is lost.
Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing accurate and complete delivery information when placing an order.
Please review your name, street address, house or apartment number, postal code, city, and country carefully before completing checkout.
If you notice an error after placing your order, contact hello@getachiva.com as soon as possible.
We will try to update the address before dispatch, but we cannot guarantee that changes can be made once fulfilment has started.
If an order is returned because the address supplied was incorrect, incomplete, or could not be delivered, we will contact you regarding the available options.
Failed Delivery or Uncollected Parcels
If delivery cannot be completed, the carrier may attempt redelivery, deliver the parcel to a collection point, or return it to the sender.
Customers are responsible for following carrier instructions regarding delivery attempts or collection deadlines.
If a parcel is returned to us because it was not collected or because delivery could not be completed using the address provided, please contact us so we can determine the appropriate next step.
Additional shipping charges may apply to a requested reshipment where permitted by law and where the failed delivery was not caused by ACHIVA or the carrier.
Delayed Orders
If your order has not arrived within the delivery period communicated to you, please contact us at hello@getachiva.com.
Where applicable law requires it, you may ask us to complete delivery within an additional reasonable period. If we fail to deliver within that additional period, you may have the right to cancel the contract and receive a refund. In some circumstances, such as where an agreed delivery date was essential, an additional period may not be required.
Lost Parcels
If tracking indicates that your parcel may be lost, or if it has not arrived within the expected timeframe, contact us at hello@getachiva.com.
We may investigate the shipment with the carrier before determining whether a replacement or refund is appropriate.
Where ACHIVA selected and contracted the delivery carrier, responsibility for the goods generally remains with us until you, or a person designated by you, receives them.
Damaged Orders
Please inspect your order as soon as reasonably possible after delivery.
If your order arrives damaged, contact hello@getachiva.com and provide:
- your order number;
- a description of the damage;
- photographs of the damaged product and packaging where possible.
Please retain the packaging until we have reviewed your claim, as the carrier may request photographs or other evidence.
Our responsibility for damaged or non-conforming products is governed by applicable consumer law and our Return & Refund Policy. EU consumer guidance provides that the trader bears responsibility for damage during delivery where the trader arranged the carrier.
International Orders, Customs, Duties & Taxes
Orders delivered internationally may be subject to customs procedures, import requirements, taxes, duties, or fees depending on the destination country and the way taxes are collected at checkout.
Where duties or taxes are included in the amount charged by ACHIVA, this will be indicated during checkout where applicable.
Where local customs authorities or carriers impose charges that are not collected by us during checkout, those charges may be payable by the recipient, subject to applicable law.
Customers are responsible for ensuring that products ordered from ACHIVA may lawfully be imported into their destination country.
Customs processing may occasionally delay delivery.
Split Shipments
In some circumstances, products within the same order may be dispatched separately.
If this occurs, you may receive more than one shipment or tracking number. You will not be charged additional shipping fees solely because we decide to split an order after purchase.
Changes to Orders
If you need to change or cancel your order, contact hello@getachiva.com as soon as possible.
Once an order has entered fulfilment or has been dispatched, we may be unable to change or cancel the shipment.
This does not affect any statutory cancellation or withdrawal rights that may apply to you.
Your Consumer Rights
Nothing in this Shipping & Delivery Policy limits any mandatory rights available to you under Dutch, EU, EEA, or other applicable consumer law.
Customers must be informed of the total purchase price, including delivery and related costs, before completing an order.