Refund policy
Last updated: 10 August 2026
We want you to feel confident when ordering from ACHIVA. This Return & Refund Policy explains your rights and how returns, cancellations, damaged products, and refunds are handled.
Contact
ACHIVA
The Netherlands
Email: hello@getachiva.com
14-Day Right of Withdrawal
If you are a consumer located in the European Union or European Economic Area, you generally have the right to withdraw from your online purchase within 14 days after receiving your order, without giving a reason.
To exercise your right of withdrawal, contact us at hello@getachiva.com or use the electronic withdrawal/return option provided through our store, where available.
Your withdrawal request must be submitted before the 14-day withdrawal period expires.
After notifying us that you wish to withdraw, you must return the applicable products to us within the legally required return period.
Return Conditions
To help us process your return, please provide:
- your name;
- your order number;
- the product(s) you wish to return; and
- your email address used when placing the order.
Where possible, returned products should be sent back in their original condition and packaging.
You may inspect a product only to the extent reasonably necessary to establish its nature, characteristics, and functioning. You may be responsible for any reduction in value caused by handling beyond what is necessary for that purpose.
Health and Hygiene Products
Certain sealed products that are not suitable for return for genuine health protection or hygiene reasons may lose the right of withdrawal once the seal has been broken after delivery, where permitted by applicable law.
Because ACHIVA sells personal wellness and skincare products, this exception may apply to particular products where reopening or reuse would make the item unsuitable for resale for genuine health or hygiene reasons.
We will not apply this exception more broadly than permitted by applicable consumer law.
Return Shipping Costs
Unless the product is defective, damaged, incorrect, or we have agreed otherwise, you are responsible for the direct cost of returning the product to us.
Please contact us before returning an item so we can provide the correct return instructions and return address.
Do not send products back without first contacting us.
Original Delivery Charges
When you validly exercise your statutory right of withdrawal, we will refund the payments required by applicable law, including the cost of our least expensive standard delivery option where required.
If you selected a more expensive delivery method than our standard delivery option, the additional delivery cost may not be refundable.
Refund Timing
Once a valid return or withdrawal is approved, we will issue the refund using the same payment method used for the original purchase unless another method is expressly agreed.
We may withhold reimbursement until we have received the returned products or you provide evidence that the products have been sent back, where permitted by law.
Processing times after we issue a refund may vary depending on your bank or payment provider.
Damaged, Defective, or Incorrect Products
Please inspect your order after delivery.
If your order arrives damaged, defective, incomplete, or you receive the wrong product, contact us at hello@getachiva.com as soon as reasonably possible and include:
- your order number;
- a description of the issue; and
- photographs where helpful.
Statutory rights relating to defective or non-conforming goods are separate from the 14-day right of withdrawal and are not limited by this policy.
Where a product is defective or does not conform to the contract, you may be entitled to remedies available under applicable consumer law, which can include repair, replacement, price reduction, or refund depending on the circumstances.
Order Cancellations
If you wish to cancel an order before it has been dispatched, contact us immediately at hello@getachiva.com.
We cannot guarantee that an order can be stopped once processing or fulfilment has begun. This does not affect any statutory withdrawal rights you may have.
Exchanges
We do not currently guarantee direct exchanges.
Where appropriate, the simplest option may be to return an eligible item in accordance with this policy and place a new order.
Refunds Not Received
If we have confirmed that a refund has been issued but you have not received it, first check with your bank, card provider, or payment service, as processing times may vary.
If you still need assistance, contact hello@getachiva.com.
Your Statutory Rights
Nothing in this policy is intended to exclude or restrict any mandatory consumer rights that apply to you under Dutch, EU, EEA, or other applicable law.